WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

We require some information to process your order or issue personalised emails. This information helps us get your jewellery to you as quick as possible. When you register an account with us we will need your: Name and e-mail address. If you place an order we will need your relevant security details, credit card number; expiry date; telephone number; postal address and finally your billing address. Please note we never store credit card details.

Please be aware that we keep records of the live chats, telephone calls, emails and postal correspondence from you so we can provide you with the great customer service.

WHAT ABOUT COOKIES?

Cookies are essentially tiny bits of information, which help us to make your shopping experience as efficient as possible. When you visit our website for the first time a cookie is downloaded onto your laptop or PC. When you visit our website again, your laptop or PC will use that cookie to check to see if you have visited us before.

COOKIES MAY HELP US TO HELP YOU BY:

-Showing you hand selected pieces you may like based on your previous browsing.

-Sending you our selective emails, which will tell you about pieces we think you might like, based on your previous browsing. -Preserving a basket you may have made on a previous visit.

-Remembering your email address which will save you time when logging in.

– By visiting our site third parties (such as Facebook and Google) may place cookies on your browsers for targeted advertising purposes. Targeted advertising means that we will display ads to you that we think you might be interested in based on the fact you visited our site. 

– The types of data we collected include but are not limited to IP addresses, cookie identifiers and your website activity and these are collected for targeted advertising. If we know what you have been looking at, we can hopefully give you more relevant suggestions as to what you might like to see from us.

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OPTING OUT

You can Opt Out of cookies as and when you want.  From the initial screen which pops up on your first visit, please follow the instructions on this pop up to set up your preferences.

HOW TO CONTACT US REGARDING ANY OF THE INFORMATION YOU HAVE JUST READ? 

If you have any queries regarding anything you have read, please do not hesitate to contact us.

You can email us at: Customerservice@houseofzayanci.com

Last updated: 15^th November 2021